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Palmetto Parent

Protecting Your Home While You're Away

Dec 19, 2017 05:46PM ● By Lori Coon

Whether it’s traveling for the holidays or for an upcoming vacation, it’s important to keep your home protected while you’re away. Professional monitoring has come a long way over the years, many companies now offering cutting-edge technology, user-friendly equipment, and helpful customer service. But the process of ordering, installing, and using a home security system in your own home isn’t the same with all systems. took a deeper look into home security and personally tested out the top systems on the market. Here are some of their findings:


Most Popular Provider: ADT


If you only know one name from our top picks, chances are it’s ADT. The company has been around for a century — far longer than its competition. And with more subscribers than any other home security company — several million more, in fact — ADT has earned the trust of its customers. The technology it offers is roughly equivalent to our other top picks, but when it comes to deterring potential break-ins, we think brand recognition offers significant value. If you want to know that you’re protected (and you want other people to know it), an ADT sign in your front yard is your best option.


Best Customer Support: Frontpoint


Frontpoint impressed us with its customer service. We felt like it had our back every step of the way. When we needed help choosing our equipment, the sales rep listened to our safety concerns and recommended specific items for each room. Even the DIY installation experience was designed with care. Instead of calling the company or scouring through a manual, we received a box with a link to a personalized mobile website. This interactive site walks you through each step of the simple, 15-minute process. If you have any trouble along the way, Frontpoint’s online resource center is full of FAQs, equipment guides, and video tutorials. When we had questions about our system, its customer service reps were nothing but patient and reassuring.


Best for Home Automation: Vivint


Vivint wins top marks for ease of use and home automation. It offers some of the most advanced home security technology, and makes it simple — perhaps even fun — for you to control. The mobile app allows you to arm and disarm its systems, view and record camera footage, and everything in between. You can also adjust any of your home automation — change the temperature on your thermostat, turn your lights on or off, and even have two-way conversations through your security cameras. Its equipment is also sleeker than most of the competition; the touchscreen control panel isn’t just a big white box. To unlock a month-to-month contract, just be aware that you’ll need to purchase all of your equipment upfront. Otherwise, Vivint requires a five-year contract — with a mere three-day trial period.


Whichever system you choose, do your homework and decide what’s most important to you in having peace of mind in your home.